Q. Can I see a proof prior to placing my order?
A. We have a policy of not providing proofs prior to order. That said, we do offer free unlimited proof revisions so you can be sure you'll end up with a design you absolutely love!
Q. How long will it take to receive my proof after I place my order?
A. Within 24 hours after purchase, we will send a proof to the email address you supplied with your order! PLEASE NOTE: Orders will not be printed until we receive approval on your proof. Delayed proof approval may result in a delay in receiving your order.
Q. Can I make changes to my proof?
A. Your happiness is our number one priority! If you'd like to make a modification to your design after you receive your proof, we are happy to make it for you. We don't put a limit on the number of proof modifications as we want you to be thrilled with your design before it heads to print. If you have already approved your proof, we will only be able to make changes to the design if it has not already entered production. Please contact us if you'd like to check the status!
Q. How long will it take to receive my order?
A. Given all of our items are custom made to order, it will typically take around 2 weeks for you to receive your order with regular processing after you approve your proof. We do have rush options available if you need your items more quickly - please refer to the next question!
Q. Can I rush my order?
A. Yes! Please reach out to us via chat, email, or phone and we would be happy to let you know your options! Please include the item(s) you're hoping to order, your need by date and your shipping zip code. We have rush processing options available starting from $25.
Q. I have a question about my order. Who should I contact?
A. Please send any questions you have directly to us via chat, email, or phone. We will respond to you as soon as possible!
Q. I just received my order and there's a typo or color error! HELP!
A. If there is a discrepancy between what is depicted in your final approved proof and the actual product, please let us know and we will be happy to replace the item free of charge! If the typo or color error is due to a mistake on your part, we'll be happy to help you place a new order for the correct design. We unfortunately cannot be help responsible for any errors once your proof has been approved - please check your proof carefully.
Q. Why am I sometimes charged sales tax?
A. Sprinkle Social is required to charge sales tax in certain jurisdictions by law. Sales tax is only tacked onto your order if you are shipping to one of the jurisdictions where we are required to collect it.
Q. Can you design something custom for me or do I need to order from the designs in your shop?
A. We love custom designs! Please contact us via chat, email, or phone to discuss your idea!
Q. Can I send you my own artwork to print on an item?
A. As long as you have permission to use the artwork (i.e., it's not copyrighted and you have authority to reproduce it), and it will print nicely with our printing process, we can definitely print your custom artwork. When submitting graphics or logos for use in a finished product, you confirm that you have consent to use that graphic or logo in connection with your order. SprinkleSocial is to be held harmless regarding any legal matters.
Q. Can I ship my order to an address outside of the United States?
A. At this time, Sprinkle Social only offers shipping within the United States. We have new countries on the horizon, so keep checking back!
Q. How do you ship orders?
A. All orders are shipped via FedEx. Once your order ships, you'll receive the tracking information so you can keep an eye on it!
Q. I accidentally provided the wrong shipping address with my order. Can you update it?
A. We unfortunately cannot be held responsible for packages shipped to the wrong address due to inaccurate information. If you notice an error in the address supplied with the order, please notify us right away and we will do our best to make the change before your order is shipped.
Q. My package is delayed or lost. HELP!
A. We unfortunately cannot be held responsible for delays / lost packages due to the shipping provider. Please notify us if you haven't received your order, and we will get in touch with FedEx!
Q. I have a question about a product. Who should I contact?
A. Please contact us via chat, email, or phone. We will be happy to assist!
Q. Are the colors I can see on my screen true to life?
A. Due to variations in displays, printers and light, we cannot guarantee that colors will be an exact match to what is depicted on the screen. As a result, we cannot be held responsible for any variations in color.
Q. I really wish Sprinkle Social would design a certain product that I have been searching for. How can I make a request for this product?
A. We always gladly welcome product suggestions from our customers! Please contact us via chat, email, or phone - or reach out to us on our social media pages - to make a request for new products you would like to see on the site.
Q. I would like to return something I ordered. How can I make a return?
A. Please refer to our returns page for more information. You can always contact us with any order-specific questions.
By visiting our store, you agree that you will not copy, distribute, print, download or otherwise reproduce any of SprinkleSocial's products without consent.